IT Support Engineer
IT support engineer required to work as a member of a small team servicing approx. 90 users across 4 sites. Based at Shirley, Solihull there will be a requirement to visit other offices from time to time.
The role will include:
- Supporting users on a range of software and hardware issues
- Supporting the IT network manager
- Working with the IT database administrator to enhance the use of the systems and the user experience
- Training new and existing users and developing training materials
- Supporting IT developer in:
- programming and scripting using software developed externally by a bespoke software house offering integrated case management and accounts solutions for solicitors
- Developing applications
- Evaluating and implementing projects to integrate other third party software with the existing systems
- Developing client facing solutions as the need arises
The successful candidate will need experience with
- Multi tasking within a small IT team
- Supporting users with hardware and software issues
- Prioritising and completing projects and tasks to deadlines
- Learning and using new programming languages
- Liaising effectively with third party software suppliers
Requirements:
The successful candidate should have:
- Strong inter-personal skills
- Formal IT qualifications (not necessarily to degree level) or demonstrable experience/training within an IT department
Given the size of the business this is a wide ranging role supporting all aspects of IT systems. You will be working closely with the rest of the team. You are likely to have worked in a small business where you have been exposed to a wide range of duties.
Training will be provided.