Who are we?

Sydney Mitchell LLP (OC342756) is a limited liability partnership. We are registered with the Law Society of England and Wales. We are authorised and regulated by the Solicitors Regulation Authority (513895). Our rules of professional conduct can be accessed on the web at www.sra.org.uk/solicitors/handbook/welcome.page. Our registered office address is Chattock House, 346 Stratford Road, Shirley, Solihull, West Midlands, B90 3DN. We also have offices at Apsley House, Waterloo Street, Birmingham, B26 3NL and at Shakespeare Building, 2233 Coventry Road, Sheldon, Birmingham, B26 3NL.

Our VAT registration number is 111  5304 31.

A list of members names is available for inspection at our registered office, together with a list of those non-members who are designated as Partners.  We use the word “Partner” to refer to a member of the LLP, or an employee of equivalent standing.

Professional Indemnity Insurance 

We carry professional indemnity insurance with AM Trust (Europe) Limited.  The territorial coverage of the policy is worldwide.

In the unlikely event of a complaint

Our Complaints Handling Procedure can be found towards the end of this page.

In the event we are unable to resolve your complaint, a non-judicial complaints resolution service is operated by the Legal Ombudsman, full details of which are available at www.legalombudsman.org.uk.

Data Protection and Privacy

We will not give, sell or disclose user identifiable information (such as your e-mail address) to third parties (including advertisers and direct marketers) without your express consent.

We will not send you unsolicited e-mails promoting third party services.

Any information supplied to us will be treated in confidence and may be retained by us for future marketing of our own services.

Information supplied over the world wide web to us may not be covered by solicitor/client privilege, until a formal contract or retainer is in force between us.

Once instructed we are bound to treat as confidential all relevant information supplied to us.

If you instruct us to act for you, then we will write to you setting out our exact terms of engagement and seeking your precise instructions on what we are at liberty to disclose to third parties.

Sydney Mitchell LLP is registered as a data controller under the Data Protection Act with the Information Commissioner number Z5661486.

Cookies

Cookies are small text files stored on your computer while you are visiting a website. Cookies help make websites work. They also provide us with aggregated information about how users interact with our various websites. We use this information to try to improve your experience on our websites.

We may use cookies to remember personal settings you have chosen at our websites. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our websites or shortly afterwards.

The law about cookies changed in May 2011. Websites must get your agreement before they set certain types of cookie on your computer or handheld device and your continued use of this website signifies your agreement.

Complete information about the cookies we may set on your browser can be read by clicking here. A hyperlink to the information about cookies appears prominently on most pages of our website.

Specific cookies set by Sydney Mitchell websites are available on request from enquiries@sydneymitchell.co.uk.

Distance Selling Regulations

If you are a private individual, your instructions do not relate to your business and we did not meet you when we took your initial instructions, the Consumer Protection (Distance Selling) Regulations 2000 will apply. This means you have a right to cancel your instructions without cost within 14 days of the original instruction. You can cancel your instructions by contacting us by post, email or by fax to our office.

Once we have started work on your file, you will be charged for any disbursements incurred if you then cancel your instructions. 

General Legal Disclaimer

The content of this website, including trading styles and logos are copyright to Sydney Mitchell LLP.

The information on our websites is published for general information purposes only. It is not intended to form part of any contract or retainer between you and this firm and the advice and information given should not be construed as such. Whilst we have made all reasonable efforts to ensure its accuracy we accept no responsibility for any loss or damage resulting from reliance upon any information contained herein, particularly as the information is provided without charge.

If you use our websites then you do so on the strict understanding that:-

You are bound by this disclaimer and terms set out herein and elsewhere on our sites.

Any dispute in relation to the use of our websites will be subject to the exclusive jurisdiction of the English courts.

You will observe and comply with all proprietary notices and copyright information exhibited in our websites.

You will accept absolute responsibility for the protection of your computer system (whether it be hardware, software, operating systems or networks, stored data or third party systems connected to your computer system) whilst connected to or as a result of connecting to our sites.

You will accept absolute responsibility for the programs and data downloaded or received from our websites, ensuring that it is free from any destructive or corrupting elements (e.g. viruses, worms and Trojan horses).

The Firm does not accept any responsibility whatsoever in respect of the effect of any third party website which can be accessed through or via a hyper-link or otherwise to and from our websites.

The Firm reserves the right to decline to accept any instructions from any person, business or company in any jurisdiction.

The Firm shall not accept any instructions from any person, business or company when to do so would cause the Firm to commit a criminal offence or a civil wrong in the country where that person, business or company is resident or carries on business.

If you notice any errors or omissions on any of our websites please contact us or write to the Risk & Compliance Manager, Sydney Mitchell Solicitors, Chattock House, 346 Stratford Road, Shirley, Solihull, West Midlands B90 3DN.

 

Complaints Handling Procedure

 

Policy

Sydney Mitchell LLP is committed to providing a high quality service to all our clients.  We take very seriously all expressions of dissatisfaction from our clients. 

Reporting & Investigation Responsibilities

Complaints should be addressed to the person handling your matter in the first instance.  If you are not satisfied with their response, you may raise your concerns with our Client Care Manager, Nik Heelam at Chattock House, 346 Stratford Road, Shirley, B90 3DN, or by telephone on 0121 746 3300; e-mail address n.heelam@sydneymitchell.co.ukIf the matter cannot be resolved informally, you may be asked to fully detail your concerns in writing, to avoid our misunderstanding your concerns. It would also help us if you would let us know how you would like your concerns to be resolved.

Response Times

We aim to acknowledge complaints within 7 days of receipt, whereupon the name of the person responsible for handling the complaint will be confirmed.  A full reply will be sent as soon as the matter has been investigated and our proposals for dealing with your concerns have been agreed upon.  If you would prefer to discuss the matter at a meeting you should indicate as much and a meeting will be arranged.  If you wish, you may bring a friend or family member with you.  In any case, we will aim to provide a full written response within 21 days of acknowledgement of your complaint, or of any meeting.  If that is not possible, an interim response will be given explaining why it is not possible and when we expect our investigations to be completed and our response finalised.  If we accept your complaint in whole or in part we will offer appropriate redress.  Please note that no charge is made for the time spent in investigating or responding to a complaint.

Unresolved Issues

If you are still not satisfied you should contact us again and we will arrange for a partner in the firm to review the decision and we will aim to write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

If, in the unusual event that we are unable to resolve the matter to your satisfaction, you are able to take the matter up with the Legal Ombudsman, who may be found at P O Box 6806, Wolverhampton WV1 9WJ.  Normally, you will need to bring a complaint to the Legal Ombudsman within six months of a final written response from us about your complaint.  For further information you should contact the Legal Ombudsman by telephone on 0300 555 0333, by e-mail on enquiries@legalombudsman.org.uk or refer to  www.legalombudsman.org.uk

Lexcel Practice Management Standard Birmingham Law Firm of the Year for 2011 Resolution Collaborative Family Lawyer The Law Society Accredited in Family Law UK Legal 500 2016 Conveyancing Quality Scheme